Improvement Cards

skip to primary navigation skip to content

This page shows all of the cards that accompany this toolkit. If you would like further information on how to get hold of these cards, please contact edc-toolkit@eng.cam.ac.uk

Contents

Service Users
Service Stakeholders
Service Improvers
Case Studies
Improvement Questions
Improvement Activities
Improvement Tools
Improvement Terms

Service Users

Image of the card back used for all the service user cards

Image of jamie’s persona card

Image of sam’s persona card

Image of alfy’s persona card

Image of kate’s persona card

Image of jess’s persona card

Image of jim’s persona card

Image of peter’s persona card

Image of rose’s persona card

Service Stakeholders

Image of the card back used for all of the service stakeholder cards

Image of the ‘academic’ stakeholder card

Image of the ‘administrator’ stakeholder card

Image of the ‘allied health professional’ stakeholder card

Image of the ‘carer’ stakeholder card

Image of the ‘community worker’ stakeholder card

Image of the ‘consultant’ stakeholder card

Image of the ‘drug manufacturer’ stakeholder card

Image of the ‘equipment supplier’ stakeholder card

Image of the ‘family pet’ stakeholder card

Image of the ‘finance officer’ stakeholder card

Image of the ‘foundation doctor’ stakeholder card

Image of the ‘general practitioner’ stakeholder card

Image of the ‘health minister’ stakeholder card

Image of the ‘laboratory technician’ stakeholder card

Image of the ‘local government officer’ stakeholder card

Image of the ‘nurse’ stakeholder card

Image of the ‘paramedic’ stakeholder card

Image of the ‘patient representative’ stakeholder card

Image of the ‘pharmacist’ stakeholder card

Image of the ‘porter’ stakeholder card

Image of the ‘practice manager’ stakeholder card

Image of the ‘public health worker’ stakeholder card

Image of the ‘senior trainee doctor’ stakeholder card

Image of the ‘service commissioner’ stakeholder card

Image of the ‘service funder’ stakeholder card

Image of the ‘service manager’ stakeholder card

Image of the ‘service regulator’ stakeholder card

Image of the ‘third sector worker’ stakeholder card

Service Improvers

Image of the card back used for all of the service improver cards

Image of the ‘clinical lead’ stakeholder card

Image of the ‘commissioner’ stakeholder card

Image of the ‘improvement fellow’ stakeholder card

Image of the ‘nurse clinical manager’ stakeholder card

Image of the ‘project manager’ stakeholder card

Image of the ‘risk manager’ stakeholder card

Image of the ‘service lead’ stakeholder card

Image of the ‘service manager’ stakeholder card

Image of the ‘transformation lead’ stakeholder card

Case studies

Image of the card back used for all of the case studies cards

Image of the ‘esther’ case study card

Image of the ‘methotrexate’ case study card

Image of the ‘community care’ case study card

Image of the ‘day surgery’ case study card

Image of the ‘global health’ case study card

Image of the ‘palliative care’ case study card

Image of the ‘patient flow’ case study card

Image of the ‘public health’ case study card

Improvement Questions

Image of the card back used for all of the improvement questions cards

Image of the ‘trigger’ question card

Image of the ‘purpose’ question card

Image of the ‘current’ question card

Image of the ‘performance’ question card

Image of the ‘problem’ question card

Image of the ‘success’ question card

Image of the ‘better’ question card

Image of the ‘measure’ question card

Image of the ‘team’ question card

Image of the ‘case’ question card

Image of the ‘plan’ question card

Image of the ‘identify’ question card

Image of the ‘locate’ question card

Image of the ‘situate’ question card

Image of the ‘understand’ question card

Image of the ‘organise’ question card

Image of the ‘integrate’ question card

Image of the ‘explore’ question card

Image of the ‘create’ question card

Image of the ‘evaluate’ question card

Image of the ‘examine’ question card

Image of the ‘assess’ question card

Image of the ‘seek’ question card

Image of the ‘improve’ question card

Improvement Activities

Context

Image of the ‘sketch the system’ activity card

Image of the ‘understand political context’ activity card

Image of the ‘analyse relevant documents’ activity card

Image of the ‘observe stakeholders’ activity card

Image of the ‘consult stakeholders’ activity card

Image of the ‘describe clinical processes’ activity card

Image of the ‘describe patient journeys’ activity card

Image of the ‘create system maps’ activity card

Image of the ‘create stakeholder map’ activity card

Image of the ‘understand patient diversity’ activity card

Image of the ‘generate personas’ activity card

Image of the ‘generate scenarios’ activity card

Problem

Image of the ‘tell the stories’ activity card

Image of the ‘describe stakeholder experiences’ activity card

Image of the ‘describe patient experiences’ activity card

Image of the ‘measure current performance’ activity card

Image of the ‘benchmark current performance’ activity card

Image of the ‘capture stakeholder needs’ activity card

Image of the ‘prioritise stakeholder needs’ activity card

Image of the ‘agree core themes’ activity card

Image of the ‘define requirements’ activity card

Solution

Image of the ‘describe the big idea’ activity card

Image of the ‘consider pre-existing solutions’ activity card

Image of the ‘stimulate ideas’ activity card

Image of the ‘filter ideas’ activity card

Image of the ‘develop concepts’ activity card

Image of the ‘make models’ activity card

Evidence

Image of the ‘identify the big wins’ activity card

Image of the ‘define measures’ activity card

Image of the ‘agree quality targets’ activity card

Image of the ‘review effectiveness’ activity card

Image of the ‘review safety’ activity card

Image of the ‘review experience’ activity card

Image of the ‘synthesise evidence’ activity card

Case

Image of the ‘draft the pitch’ activity card

Image of the ‘demonstrate future improvement’ activity card

Image of the ‘predict stakeholder benefits’ activity card

Image of the ‘calculate resources required’ activity card

Image of the ‘estimate time required’ activity card

Image of the ‘present case for change’ activity card

Plan

Image of the ‘decide the next step’ activity card

Image of the ‘identify enablers and blockers’ activity card

Image of the ‘manage team’ activity card

Image of the ‘ensure shared understanding’ activity card

Image of the ‘review project performance’ activity card

Image of the ‘review project progress’ activity card

Image of the ‘plan future activities’ activity card

Scope

Image of the ‘challenge the scope’ activity card

Image of the ‘agree aim statement’ activity card

Improvement Tools

Context

Image of the ‘literature review’ tool card

Image of the ‘soft systems method’ tool card

Image of the ‘causal loop diagram’ tool card

Image of the ‘entity relationship diagram’ tool card

Image of the ‘data flow diagram’ tool card

Image of the ‘state transition diagram’ tool card

Image of the ‘flow chart’ tool card

Image of the ‘swimlane diagram’ tool card

Image of the ‘spaghetti diagram’ tool card

Image of the ‘value stream mapping’ tool card

Image of the ‘dependency structure matrix’ tool card

Image of the ‘one-to-one interviews’ tool card

Image of the ‘facilitated discussion’ tool card

Image of the ‘delphi study’ tool card

Image of the ‘participant observation’ tool card

Image of the ‘observational study’ tool card

Image of the ‘designing personas’ tool card

Image of the ‘designing scenarios’ tool card

Problem

Image of the ‘life café’ tool card

Image of the ‘moscow’ tool card

Image of the ‘data analysis’ tool card

Image of the ‘storyboarding’ tool card

Image of the ‘fishbone diagram’ tool card

Solution

Image of the ‘brainstorming’ tool card

Image of the ‘disney’ tool card

Image of the ‘six thinking hats’ tool card

Image of the ‘morphological chart’ tool card

Evidence

Image of the ‘exclusion audit’ tool card

Image of the ‘expert review’ tool card

Image of the ‘user trials’ tool card

Image of the ‘root cause analysis’ tool card

Image of the ‘failure mode and effects analysis’ tool card

Image of the ‘fault tree analysis’ tool card

Image of the ‘hazard and operability analysis’ tool card

Image of the ‘structured what-if technique’ tool card

Image of the ‘risk matrix’ tool card

Case

Image of the ‘pest(le) analysis’ tool card

Image of the ‘swot analysis’ tool card

Image of the ‘stakeholder analysis’ tool card

Image of the ‘the five ws and two hs’ tool card

Image of the ‘wardley map’ tool card

Plan

Image of the ‘driver diagram’ tool card

Image of the ‘gantt chart’ tool card

Image of the ‘activity dependency diagram’ tool card

Image of the ‘lomo’ tool card

Improvement Terms

Context

Problem

Solution

Evidence

Case

Plan

Feedback

We would welcome your feedback on this page:

Privacy policy. If your feedback comments warrant follow-up communication, we will send you an email using the details you have provided. Feedback comments are anonymized and then stored on our file server

Read more about how we use your personal data. Any e-mails that are sent or received are stored on our mail server for up to 24 months.