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Improving Improvement

A toolkit for Engineering Better Care



This introduction describes resources that can be used to assist in the delivery of a systems approach to health and care design and continuous improvement.


The resources area contains cards, posters, worksheets and workshop materials to assist in the facilitation of improvement programmes.

These provide a starting point to embellish existing improvement approaches or may provide a standalone systems-based framework for improvement, and include:

  1. Eight sets of cards that describe service users, service stakeholders, service improvers, case studies, improvement questions, improvement activities, improvement tools and improvement terms.
  2. A set of posters to illustrate the concepts and tools for improvement, including the planning of the improvement process and the use of the worksheets.
  3. A set of blank worksheets, or working documents, to support the improvement process that are based on the posters and other supporting materials.


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